We want you to be happy with your headshots. This Refund Policy explains when refunds are available for purchases from ShotReady, operated by Exactio Labs, a DBA of Armitage & York Holdings LLC.
Custom, on-demand digital product
Each ShotReady pack is generated on demand specifically for you and consumes computing resources as soon as processing begins. For this reason, once your order has started generating, it is generally non-refundable.
The Keeper Guarantee
AI headshot generation always produces a range of results — some images in every pack (from any provider) will miss. We over-generate and quality-filter every pack so the misses stay a small minority. Our commitment, for requests made within 14 days of delivery:
- Keeper promise. If your pack does not include at least 5 usable headshots (Starter) or 10 usable headshots (Pro) — images you would genuinely use professionally — we will re-generate your full pack at no charge, no questions asked. Just reply to your delivery email.
- Still short after the redo? If the regenerated pack also fails the keeper promise and you have not downloaded your photos, we will issue a full refund.
- Technical failure. If your order fails to generate or is not delivered due to a problem on our end, you are entitled to a free re-run or a full refund — this applies regardless of downloads.
When refunds are not available
- Requests made after 14 days from delivery.
- Quality-based refund requests after the photos have been downloaded (downloading your pack is use of the product; the free re-generation above remains available).
- Dissatisfaction caused by low-quality, unclear, or non-compliant uploaded photos (e.g., too few photos, heavy filters, sunglasses, or images that are not of you).
- Change of mind after a successfully delivered pack that meets the keeper promise.
- Violations of our Terms of Service.
How to request a refund
Email support@shotready.ai from the address used for your order, with your order details and a short description of the issue. We typically respond within 2 business days. Approved refunds are issued to your original payment method and may take several business days to appear, depending on your bank or card issuer.
Nothing in this policy limits any rights you may have under applicable consumer protection law.